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Privacy Policy

Our contact details  

Name: Interaction Ltd 

Trading Address: The Vaults, 1 Bartlett St, Bath, BA1 2QZ 

Registered Address: C/O Bishop Fleming LLP, 10 Temple Back, Bristol, BS1 6FL

Phone Number: 01225 485 600 

E-mail: [email protected] 


The type of personal information we collect  

This policy sets out how we will use and share the information that you give us.   

This privacy policy relates to personal data collected by us via: 

  • Our website(s) 
  • Email correspondence 
  • Telephone calls 
  • Paper communications
  • Social media 
  • Visiting our offices 
  • Enquiring about, or buying products or services from us 
  • Providing products or services to us 
  • Trade events such as conferences or exhibitions 
  • From publicly available sources either on or offline 

You should be aware that if you access third party websites using links provided on our websites, these websites are outside our control and have their own privacy policies governing the use of personal data and we do not accept any responsibility or liability for these policies. 

What data we process about you

Interaction Ltd may collect and process the following categories of personal data about you: Contact Details: 

  • Contact details: Name, contact details, organisation, employment details 
  • Information generated by the work, service or relationship we may have with you: business details, bank and financial details, communication and correspondence. 
  • Information generated by visiting our website or engaging with us on social media: IP addresses, content interactions, social handles or usernames

 

How we collect information about you and how we will use it

We may collect and process information that you provide during your correspondence with us, this could be, but not limited to, one of the following ways: 

  • Giving information directly to us by methods including filling in forms either on our website(s) or via other media 
  • Subscribing to our newsletter 
  • Requesting any of our goods, services, downloads or other information 
  • Communicating with us through methods including but not limited to e-mail, telephone and written correspondence 
  • We may also source details from publicly available sources either on or offline or from third parties
  • Cookies may be set through our site by our advertising partners to build a profile of your interests and show you relevant adverts on other sites

We will only use your personal information when the law allows us to.  

Most commonly, we will use your personal information in the following circumstances: 

  • Where you have given consent for us to process your information. 
  • Where we need to perform the contractual obligations we have entered into with you, or the business you are working for, or with. 
  • Where we need to comply with a legal obligation. 
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests 

The purpose(s) for which we will collect and process your data are shown below: 

  • To manage our relationship and administer our business either as a part of a contract or where we believe we have a legitimate interest to do so 
  • To execute a contract or request 
  • Where we have a legitimate interest to keep you informed of our products or services by appropriate communication methods unless you’ve objected to us doing so. 
  • Sending you marketing and information about our business via e-mail 
  • To consider any CV and share it with our relevant partners 
  • Undertaking legal obligations or regulatory requirements 
  • Adding it to information we already hold on you or your organisation 

Data sharing 

We may share some of your personal data with the following categories of third parties: 

  • Marketing Agencies who help us promote ourselves or deliver our services 
  • Printers, Email service providers or other suppliers who help us to send our newsletters and communications 
  • Suppliers providing services to us to help us run our business 

We require third parties to respect the security of your data and to treat it in accordance with the law. We will share your personal information with third parties where required by law. Your personal data may be shared if any third party acquires us. 

International Transfer of Data 

Interaction Ltd may send your data outside the European Economic Area (the European Economic Area being the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA.  Where your personal data are transferred or accessed outside of the EEA, we require that appropriate safeguards are in place. 

Your data protection rights 

Under data protection law, you have rights including: 

  • Your right of access – You have the right to ask us for copies of your personal information. 
  • Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.  
  • Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.  
  • Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.  
  • Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances. 
  • Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. 

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. 

Please contact us at [email protected] if you wish to make a request. 

 

Retention and destruction of personal information 

We will take reasonable steps to ensure the accuracy of the information we hold about you. We will not use your personal information unless it is (to the best of our knowledge) accurate and up to date. We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.  

In some circumstances, we may anonymise your personal information so that it can no longer be associated with you, in which case we may use such information without further notice to you. When the purposes for which we have collected the data for have ended we will retain and securely destroy your personal information in accordance with applicable laws and regulations.  For further details about data retention please contact the data protection officer whose details can be found in this policy. 

Our Cookie Policy

Interaction use cookies to provide the best user experience and to deliver appropriate content and marketing communications. Find out more below.

What is a cookie?

Our website uses cookies to distinguish you from other users of our website. Cookies are small text files with pieces of data that is downloaded on your computer when you visit a website.

Information collected by cookies can include your preferred language, device settings, and browsing activities. This information helps us provide you with a good experience while you use our site and allows us to make improvements to its functionality.

Due to recent changes in law, all sites which operate across certain parts of the European Union are required to obtain consent using or storing cookies (or similar technologies) on your computers or mobile device. This cookie policy provides you with clear and comprehensive information about the cookies we use and the purposes for using those cookies.

Find out more about cookies here: https://ico.org.uk/your-data-matters/online/cookies/

Types of cookies

There are two main types of cookies: first-party cookies and third-party cookies. The different type ‘first’ or ‘third’ refers to the domain placing the cookies.

First-party cookies or essential cookies are those set by a website that is being visited by the user at the time (e.g. cookies placed by our website).

Third-party cookies are cookies that are set by a domain other than that of the site being visited by the user. If a user visits a website and another entity sets a cookie through that site this would be a third-party cookie.

There are different types of cookies:

  • Persistent cookies – these cookies remain on a user’s device for the period specified in the cookie. They are activated each time the user visits that website.
  • Session cookies – these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when the window is closed. These cookies are created temporarily and are deleted once you close the browser.

How Interaction uses cookies

To find out about specific cookies we use on this site, please see below for details. The cookies used on our site are categorised as follows:

  • Strictly necessary
  • Performance
  • Targeting

‘Strictly Necessary’ Cookies

These cookies are necessary for the website to function properly and cannot be switched off. You can set your browser to block or alert you about these cookies, but some part of the site will no longer work.

Strictly necessary cookies are only set in response to actions made by you, such as setting your privacy preferences or filling in forms – (such as content downloads and event registrations).

Please note that these cookies do not gather any personally identifiable information that could be used for marketing or remembering where you’ve been on the internet.

‘Performance’ Cookies

These cookies allow us to count visits and traffic sources to our website so we can measure and improve the performance of our site. They allow us to understand which pages are useful, see how visitors move around the site, and measure how effective our content is.

Information collected by these cookies is aggregated and therefore anonymous.

Our website use Web Analytics performance cookies to provide anonymous statistics about site usage. Some of our performance cookies are managed for us by third parties, however we don’t allow the third party to use the cookies for any other purposes.

You can manage consent preferences through the cookie banner at the bottom of the page. If you do not allow these cookies we will not know when you have visited our site and will not be able to monitor its performance.

‘Targeting’ Cookies

These cookies may be set through our site by our advertising partners. The information collected may be used to build of a profile of your interests to enable targeted advertising on other sites.

They do not store directly personal information but are based on uniquely identifying your browser and internet device. This data is stored and processed by partners (e.g LinkedIn) in line with their data policies.

If you do not allow these cookies, you will experience less targeted advertising.

What specific cookies we use?

We do not use first party cookies on this site.

We use Google Tag Manager to manage third party cookies described below:

  • ga (2 years) – Used to distinguish users. • _gid (24 hours) – Used to distinguish users. • _gat (1 minute) – Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm.
  • AMP_TOKEN (30 seconds to 1 year) – Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
  • gac (90 days) – Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out.
  • _clck – Persists the Clarity User ID and preferences, unique to that site, on the browser. This ensures that behavior in subsequent visits to the same site will be attributed to the same user ID string.
  • _clsk – Connects multiple page views by a user into a single Clarity session recording.
  • CLID – Identifies the first-time Clarity saw this user on any site using Clarity.
  • ANONCHK Indicates whether MUID is transferred to ANID, a cookie used for advertising. Clarity doesn’t use ANID and so this is always set to 0.
  • MR Indicates whether to refresh MUID.
  • MUID Identifies unique web browsers visiting Microsoft sites. These cookies are used for advertising, site analytics, and other operational purposes.
  • SM Used in synchronizing the MUID across Microsoft domains.
  • LinkedIn Insight Tag – a tracking pixel used to track conversion and target web visitors, they’re also used to optimise and evaluate campaigns

How to delete and block cookies

Internet browsers allow you to amend your cookies settings. These settings are usually found in the ‘options’ or ‘preferences’ menu of your internet browser.

From here you can allow, block, and clear all or some cookies. However, if you decide to block all cookies (including essential ones) you may not be able to access all or parts of our site. Unless you have adjusted these settings to refuse cookies, our system will automatically issue cookies as soon as you visit our site.

You can also amend your cookie preferences through the CookiePro banner at the bottom of this page.

Can I withdraw my consent?


If you’d wish to withdraw your consent at any time, you will need to delete your cookies through the settings on your internet browser.
Find out more here: http://www.aboutcookies.org/Default.aspx?page=2.

Data Protection Officer 

If you have concerns that you would like to raise with us, please contact our Data Protection Officer, Mike Borne: [email protected] 

You also have the right to complain to the Information Commissioners Office if you believe we have not acted within the law or have infringed your rights. https://ico.org.uk/for-the-public/ 

Security 

Unfortunately, the transmission of data over the internet is not completely secure. Although we will do our best to protect your personal information, we cannot guarantee its security. Once we have received your data we will use strict security measures to try to protect it against loss, misuse, or unauthorised alterations.  Please get in touch with the Data Protection Officer if you require any examples: [email protected]

Changes 

We may change the terms of this privacy policy from time to time. Any changes will be posted on this page. This policy was last updated August 2021.